Dealing with Customer Complaints

Dealing effectively with complaints can be a real artform. It takes skill and knowledge to really connect with the customer, understand clearly what the issue is, deal with any emotions…

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Women In Leadership

This full-day, inspiring workshop identifies the many skills and talents that women bring to a leadership role that are different from their male counterparts. We will highlight some of the…

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Leadership at Every Level

This thought-provoking full day workshop encourages everyone to realize their leadership potential. Leaders are in many places and at many levels though out society. It doesn’t necessarily mean that you…

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Change, Challenge and Opportunity!

Attend this exciting workshop to explore the many reactions to change, learn to build in new perspectives, push the boundaries out, become more creative and see how you can soar!…

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Mining the Diamond Within

This thought-provoking half-day workshop will challenge participants to explore what they have to offer organizations and the world around them. This will help them identify the key skills and talents…

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Stress – Friend or Foe?

Everyone experiences stress in their life, but not all people handle it well. Sometimes It comes in waves and can overwhelm people, and other times it may be a one-time…

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Unravelling the Negativity Knot!

The impact of negativity on individuals and organizations can be devastating if not dealt with quickly and effectively. When it becomes embedded in the organization, it can feel overwhelming and…

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Successfully Resolving Conflict

Conflict is a part of everyday life and most people would like to avoid it if at all possible. This session is designed to enhance skills so that people become…

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